We understand that refund policies vary depending on the type of event and the Organizer. Six Stars Events refund policy is simple, if the event is cancelled or you are denied entry for any reason, we will refund the amount you paid for your tickets (minus any processing or services fees) using the same payment method used for purchase.
If your event is postponed, we will contact you with the new date and time. Event details such as Venue and Times are subject to change without notice and are not grounds for a refund. E-Tickets can be reprinted at any time by accessing the confirmation page in your email or by logging into your account if you are a registered member. Anything promised by the event organizer that is unfulfilled is not guaranteed by Six Stars Events and is not grounds for a refund. E-Tickets cannot be exchanged.
In the event that Organizer fails to honour a refund that an Attendee believes is due under the applicable refund policy and/or the minimum requirements set forth above, that Attendee may request that Global Gala Ltd. initiate a refund by contacting us. Six Stars Events will review the facts and circumstances and determine whether or not a refund is due in accordance with the applicable refund policy and the minimum requirements set forth above.
All ticket purchases must be cancelled 48 hours before the event has commenced.
Updated June 2018.